Terms and Conditions of the oddm.plus Online Shop

1. General provisions

1. These Terms and Conditions set out the rules for placing Orders in the online shop operated as part of the oddm.plus website, as well as the rules for payment, delivery, withdrawal from the agreement, complaints, and contact with the Seller.
2. The Seller and the entity operating the Shop is:
   OddM Przemysław Zieliński Polish tax ID (NIP): 945-206-33-63 address for correspondence: Szlak 77/222, 31-153 Kraków, Polska e-mail: [email protected]
3. In the Shop, the Seller offers the products indicated in the current offer of the Shop. As of the effective date of these Terms and Conditions, the offer includes printed books.
4. Standard delivery of Orders placed through the Shop is available within the territory of the Republic of Poland. Delivery outside Poland is described in the section “Delivery and delivery territory”.
5. The binding version of these Terms and Conditions is the Polish version. If the Seller makes these Terms and Conditions available in another language, that version is provided for information only.

2. Definitions

For the purposes of these Terms and Conditions, the following terms have the meanings set out below:

1. Seller — OddM Przemysław Zieliński, operating the Shop as part of the oddm.plus website.
2. Shop — the online shop available within the oddm.plus website, through which Orders may be placed for products offered by the Seller.
3. Buyer — a natural person, legal person, or organizational unit that places an Order in the Shop.
4. Consumer — a Buyer who is a natural person and enters into an agreement with the Seller that is not directly connected with the Buyer’s business or professional activity.
5. Entrepreneur with consumer rights — a natural person conducting business activity who places an Order connected with that activity, but not having a professional character for that person within the meaning of applicable law.
6. Product — a printed book offered by the Seller in the Shop.
7. Outlet Product — A Product offered at a reduced price due to the possibility, indicated before purchase, that certain characteristics, defects, damage, or reduced quality may be present in the given copy or in the given category of copies.
8. Order — a statement made by the Buyer through the form available in the Shop, aimed at purchasing a Product.
9. Terms and Conditions — these Terms and Conditions of the oddm.plus online shop.

3. Contact with the Seller

1. The Seller may be contacted:
   • by e-mail: [email protected];
   • by correspondence: Szlak 77/222, 31-153 Kraków, Polska;
   • by other forms of communication, if made available by the Seller in connection with the handling of a given Order.
2. The primary form of contact in matters concerning Orders is e-mail contact.
3. Information on the processing of personal data in connection with contacting the Seller and placing Orders is available on the “Privacy Policy” page in the Shop.

4. Products and product information

1. Information about Products available in the Shop is provided on the Product pages and in the Order form before the Order is placed.
2. Product prices are given in Polish zloty and are visible before the Order is placed.
3. The delivery cost is added to the price of the Products if it is due according to the selected delivery method. The delivery cost is visible before the Order is placed.
4. If, after the Order is placed, it turns out that a Product is not available, the Seller will contact the Buyer to explain the situation, in particular to propose changing the Order, waiting longer, or canceling the Order.

5. Outlet Products

1. The Shop may offer Outlet Products, that is, copies sold at a reduced price due to the possibility, indicated before purchase, that certain characteristics, defects, damage, or reduced quality may be present in the given copy or in the given category of copies.
2. Information that a Product is an Outlet Product is provided before the Order is placed.
3. The description of an Outlet Product may be general and may refer to a category of copies, in particular where the copies have a similar type of damage or reduced quality.
4. Purchasing an Outlet Product does not exclude the Buyer’s rights arising from applicable law.

6. Technical requirements

1. To use the Shop, the following are needed: a device with internet access, an up-to-date web browser, and an active e-mail address.
2. To place an Order through the Shop, it is necessary to use the Order form available in the Shop and to provide the data required in that form.
3. Some Shop functions use necessary mechanisms for storing information in the browser, such as cookies, localStorage, and sessionStorage.
4. Restricting or disabling some browser mechanisms may make it difficult or impossible to use the Shop properly, in particular to place an Order.
5. Detailed information on the use of cookies, localStorage, and sessionStorage is provided in the Privacy Policy.

7. Placing an Order

1. An Order in the Shop is placed through the Order form available in the Shop.
2. To place an Order, the Buyer selects the Product, the number of copies, the delivery method, and the payment method, and then provides the data required to process the Order.
3. Before placing the Order, the Buyer is shown an Order summary, including in particular the selected Products, their number, the price of the Products, the delivery cost, and the total amount to be paid.
4. Placing an Order requires acceptance of the Terms and Conditions.
5. Confirming the Order by using the button that completes the Order process means placing an Order with an obligation to pay.
6. After placing the Order, the Buyer receives, at the e-mail address provided in the Order form, confirmation that the Order has been received, together with the information needed to make payment, if required.
7. After placing the Order, the Buyer may receive an individual link allowing the Buyer to check basic information about the status of the Order. The Order status link does not require logging in, so the Buyer should protect it from access by third parties.

8. Standard Order limits

1. The Order form may limit the number of copies of a given Product that can be ordered at one time, in particular due to Product availability, limited print run, and the standard Order handling limits adopted in the Shop.
2. If the Buyer wishes to order a larger number of copies than provided for in the Order form, the Buyer should contact the Seller before placing the Order.
3. If the Buyer places several Orders within a short time, or if those Orders may be treated as related due to the number of copies, delivery address, Buyer’s data, or other circumstances, the Seller may contact the Buyer to agree on the manner of their fulfillment, in particular combining shipments, delivery cost, fulfillment time, or payment method.
4. The Shop is intended primarily to handle standard retail Orders. Orders exceeding the standard limits of the Shop, indicating a wholesale purchase, or including multiple Orders that may be treated as related, may require individual arrangement with the Seller and do not have to be accepted for processing.

9. Conclusion of the sales agreement

1. Placing an Order by the Buyer means submitting to the Seller an offer to purchase the Products covered by the Order.
2. The automatic confirmation of receipt of the Order sent to the Buyer’s e-mail address does not yet mean acceptance of the Order for processing or conclusion of the sales agreement.
3. The sales agreement is concluded when the Seller sends to the Buyer’s e-mail address confirmation that the Order has been accepted for processing.
4. Confirmation that the Order has been accepted for processing is sent after the payment has been credited, unless the Seller and the Buyer agree otherwise.
5. The Seller may refuse to accept the Order for processing if:
   • the Product is not available;
   • the data provided by the Buyer makes it impossible to process the Order;
   • the Order requires individual arrangement and its terms could not be agreed with the Buyer;
   • the Order was placed in breach of the Terms and Conditions;
   • there is a justified suspicion of abuse;
   • unforeseen circumstances occur that make it impossible or significantly more difficult to process the Order.
6. If the Order is not accepted for processing, the Seller will inform the Buyer. If the Buyer has already made payment, the Seller will refund the payment received.

10. Payments

1. The payment methods available in the standard Order process are indicated in the Shop before the Order is placed.
2. The basic payment method is a traditional bank transfer to the Seller’s bank account.
3. In the case of a traditional bank transfer, the transfer details are provided to the Buyer after the Order is placed, in particular in the confirmation of receipt of the Order sent to the e-mail address provided in the Order form. The Buyer should include the Order number in the transfer title.
4. The Seller’s bank account number: 27 1140 2004 0000 3202 8628 8295
5. The Shop does not offer cash on delivery.
6. The Seller and the Buyer may individually agree on another payment method if required by the nature of the Order or the circumstances of its fulfillment.

11. Payment deadline and Product reservation

1. In the case of a traditional bank transfer, the payment should reach the Seller’s bank account within 5 calendar days from the day the Order is placed.
2. Until the Order is accepted for processing, the Products covered by the Order generally remain temporarily reserved for the Buyer.
3. If the payment does not reach the Seller’s bank account within the period indicated above, the Seller may cancel the Order or contact the Buyer to clarify the situation.
4. The Seller may agree with the Buyer on a longer payment deadline or maintain the Order despite the payment reaching the Seller’s bank account after the deadline.
5. If the Order is canceled due to lack of payment and the payment reaches the Seller’s bank account after the Order has been canceled, the Seller will contact the Buyer to agree on further steps or will refund the payment received.

12. Invoices

1. At the Buyer’s request, the Seller issues an invoice, provided that the Buyer gives the data needed to issue it.
2. The Buyer should request an invoice when placing the Order, using the appropriate section of the Order form. If necessary, the Buyer and the Seller may contact each other regarding the invoice data.

13. Delivery and delivery territory

1. Standard Orders placed through the Shop are handled with delivery within the territory of the Republic of Poland.
2. Delivery outside the territory of the Republic of Poland may be possible only by prior individual arrangement with the Seller.

14. Delivery methods and costs

1. The available delivery methods and their current costs are indicated in the Shop before the Order is placed, and the selected delivery method and delivery cost are visible in the Order summary.
2. The delivery cost is charged for the entire Order and depends on the selected delivery method.
3. Information about the delivery methods, their costs, and the basic shipping rules is also available on the “Delivery options” page in the Shop.
4. Individual delivery methods may be temporarily unavailable, in particular for organizational or technical reasons, or for reasons attributable to the operator of the given service. If a method is temporarily unavailable, it cannot be selected when placing an Order.
5. If the Order requires individual arrangement of delivery terms, in particular due to a larger number of copies, delivery outside Poland, or unusual circumstances of fulfillment, the delivery cost and delivery method may be agreed individually with the Seller.
6. If the shipment returns to the Seller because it was not collected by the Buyer, because incorrect delivery data was provided, or for another reason attributable to the Buyer, the Seller will contact the Buyer to agree on further steps. Re-shipping may require the Buyer to cover the costs of the shipment’s return to the Seller and its re-shipping.

15. Shipping time

1. The Order is prepared for shipping after it has been accepted for processing.
2. The shipment is usually handed over to the carrier within 1-2 business days, and no later than on the third business day after the Order has been accepted for processing.
3. Delivery time depends on the selected delivery method and the carrier’s operations.

16. Temporary suspension of the Shop

1. The Seller may temporarily suspend the possibility of placing Orders in the Shop, in particular for organizational, technical, or holiday-related reasons, or for reasons connected with Product availability.
2. Information about the temporary suspension of the possibility of placing Orders is provided in the Shop.
3. Temporary suspension of the possibility of placing new Orders does not affect the fulfillment of Orders already accepted for processing, unless the Seller and the Buyer agree otherwise or fulfillment of the Order is not possible for reasons beyond the Seller’s control.

17. Withdrawal from the agreement

1. A Consumer and an Entrepreneur with consumer rights may withdraw from a sales agreement concluded through the Shop within 14 days, without giving a reason.
2. The withdrawal period begins on the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, takes possession of the Product.
3. To exercise the right of withdrawal from the agreement, the Buyer should inform the Seller of the decision by an unequivocal statement, for example by e-mail or in writing.
4. The statement of withdrawal from the agreement may be sent:
   • by e-mail: [email protected];
   • by correspondence: Szlak 77/222, 31-153 Kraków, Polska.
5. The Buyer may use the model withdrawal form, but this is not required. The form is available in the Shop:
   • PDF version;
   • DOCX version.
6. To meet the withdrawal deadline, it is sufficient to send the statement before the expiry of the period indicated above.

18. Returning the Product after withdrawal from the agreement

1. After withdrawing from the agreement, the Buyer should return the Product to the Seller without undue delay, and no later than within 14 days from the day on which the Buyer withdrew from the agreement.
2. The Product should be returned to the following address: Szlak 77/222, 31-153 Kraków, Polska. After prior contact with the Seller, it may also be possible to arrange for the Product to be returned to a parcel locker or another pickup point.
3. To meet the Product return deadline, it is sufficient to send the shipment before the deadline expires.
4. The direct cost of returning the Product to the Seller is borne by the Buyer.
5. The Product should be returned in a manner that allows it to be successfully delivered to the Seller, without requiring the Seller to use non-standard forms of parcel collection, unless the Seller and the Buyer agree otherwise.
6. If the Buyer has not previously sent the statement of withdrawal from the agreement by e-mail or by correspondence, the Buyer may include such a statement with the returned Product.
7. Please secure the Product properly for transport. This recommendation is technical in nature and does not limit the statutory right of withdrawal from the agreement.

19. Refund after withdrawal from the agreement

1. In the event of withdrawal from the agreement, the Seller refunds to the Buyer the payments received from the Buyer, including the cost of delivering the Product to the Buyer, subject to the point below.
2. If the Buyer selected a delivery method other than the least expensive standard delivery method offered in the Shop, the Seller is not required to refund the additional costs resulting from the Buyer’s choice of the more expensive delivery method.
3. The refund is made without undue delay, and no later than within 14 days from the day on which the Seller receives the statement of withdrawal from the agreement. The Seller may withhold the refund until the Seller receives the Product back or until the Buyer provides proof of having sent it back, whichever occurs first.
4. The refund is made using the same payment method that the Buyer used, unless the Buyer and the Seller agree on another refund method that does not involve any additional costs for the Buyer.

20. Complaints and Product conformity with the agreement

1. The Seller is liable to the Consumer and to the Entrepreneur with consumer rights for the conformity of the Product with the agreement on the terms set out in applicable law, in particular in the Consumer Rights Act.
2. The Seller’s liability for the conformity of the Product with the agreement lasts for 2 years from the day the Product is delivered to the Buyer, unless applicable law provides for a different period.
3. A complaint may be submitted:
   • by e-mail: [email protected];
   • by correspondence: Szlak 77/222, 31-153 Kraków, Polska;
   • by other forms of communication, if made available by the Seller in connection with the handling of a given Order.
4. The complaint should include data allowing the Buyer and the Order to be identified, a description of the observed non-conformity of the Product with the agreement, and the Buyer’s request. The absence of this information does not deprive the Buyer of rights arising from applicable law, but may make it more difficult or delay the handling of the complaint.
5. The Seller responds to a complaint submitted by a Consumer or an Entrepreneur with consumer rights within 14 days from the day it is received.
6. In the case of a justified complaint, the reasonable costs necessary to handle the complaint and bring the Product into conformity with the agreement are borne by the Seller.
7. Before returning the complained-about Product, please contact the Seller to agree on the manner of sending it. This request is organizational in nature and does not limit the Buyer’s rights arising from applicable law.

21. Complaints concerning Outlet Products

1. Outlet Products are subject to complaint under the rules set out in the section “Complaints and Product conformity with the agreement”.
2. A complaint concerning an Outlet Product may not be based on a feature, defect, or damage of which the Buyer was clearly informed before purchase.
3. If an Outlet Product is not in conformity with the agreement in a respect other than the feature, defect, or damage indicated before purchase, the Buyer may exercise the complaint rights provided for by applicable law.

22. Damage to the shipment during transport

1. If the Buyer notices damage to the shipment or to the Product that occurred during transport, please contact the Seller as soon as reasonably possible.
2. To the extent possible, please document the damage, for example by taking photos of the packaging, the shipping label, and the damaged Product.
3. If the carrier allows a damage report to be prepared, preparing such a report may help clarify the matter and pursue claims against the carrier.
4. Failure to document the damage or to prepare a damage report does not constitute a condition for the Seller to handle the complaint.

23. Personal data

1. The rules for processing personal data in connection with using the Shop, placing Orders, and contacting the Seller are described in the Privacy Policy.
2. Providing the data required in the Order form is voluntary, but necessary to place and process the Order.
3. Personal data provided in connection with placing an Order is processed in particular for the purpose of handling the Order, payment, delivery, complaints, withdrawals from the agreement, and the Seller’s legal obligations.

24. Out-of-court dispute resolution

1. A Consumer may use out-of-court methods of handling complaints and pursuing claims.
2. Information about available methods of out-of-court resolution of consumer disputes may be obtained in particular from a municipal or county consumer ombudsman and on the websites of the Office of Competition and Consumer Protection.
3. Using out-of-court dispute resolution methods is voluntary.

25. Changes to the Terms and Conditions

1. The current version of the Terms and Conditions is available in the Shop on the “Terms and Conditions” page.
2. The Seller may change the Terms and Conditions, in particular in the event of changes in the operation of the Shop, available payment or delivery methods, Product offer, legal provisions, or the Seller’s data.
3. The Terms and Conditions in force at the time the Buyer places the Order apply to that Order.

26. Final provisions

1. Matters not regulated in the Terms and Conditions are governed by generally applicable provisions of Polish law.
2. The provisions of the Terms and Conditions do not limit the rights of a Consumer or an Entrepreneur with consumer rights arising from mandatory provisions of law.
3. In case of questions concerning the Terms and Conditions or the operation of the Shop, the Buyer may contact the Seller.